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Retired Telecom Officers' Welfare Association (Regd.)

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Tour Programmes organised by Cultural & Tour Organising Committee RTOWA.
For Complete details Please click the Tour Committee website link below



FOR RTOWA MUMBAI SITE Please click the link below-

RTOWA Delhi Membership Form - click here to download file

FOR Sample Retirement forms, Medical Forms for OPD Card and Indoor medical Card, OPD form and other related information of Retiring Employees.


RTOWA is on Facebook now. Please logon to RTOW page on facebook to see the latest news and post your comments.

Pr. CCA Delhi website link -

RTOWA Members Directory Modified upto 14 april 2015 . If any discrepency is noticed please send SMS to S K Bhatia Ph: 9968293370 - click here to download file

TPA Contact Nos. - 

Kamal Dhameeja – 9310614604  -

Varun Kumar 7428829735

Thought of the Day –

Leadership is the quality to translate vision into reality.

10-04-2015 – Querries are being received from some members that they have not received pension even after submitting the requite documents in pension cell. Members are requested to contact / send SMS to  any of the under mentioned executive member/ office bearer of RTOWA for their problem and querry.

All Members to Note Please –

Members may Contact any of the Following office Bears for any type of Query

Vice President

Sh. R K Mudgal


Assistant General Secretary

Sh. Radha Kishan


Assistant General Secretary

Sh. S K Dabral


Executive and Coordination Committee Member

Sh S K Bhatia


Vice President

Sh. S N Pandey


15-03-2015 - IMPORTANT – ALL RETIREES TO NOTE PLEASE – REGARDING SAVINGS UNDER INCOME TAX FOR FINANCIAL YEAR 2015-16 . Sh Parmod Kumar AO(Pension)(PDA) has intimated that  retirees should show their savings documents in original along with photocopies to the AO(Pension) (PDA) in Ground Floor Karol Bagh Exchange building latest by 15th JUNE 2015  otherwise Pension cell DOT will start deducting income tax from the pension of June 2015.


FAQ – Clarifications of the queries asked by the Members – RTOWA Members have been raising certain queries from association leaders. Association leaders have taken up the issues with CCA office and the clarifications sought are given as – (1) To get family Pension individual has to submit the original death Certificate along with relevant documents as given at the bottom of this site in Pr. CCA Office.  (2) Life certificate is to be submitted in CCA Office once in a year in the month the PPO Book has been issued by CCA office.   (3) Income Savings documents for Financial Year 2015-16 has to be submitted latest by 15th June 2015 as informed earlier. Association is pursuing the case with CCA office for sending the documents by Post after due attestation of the designated authority by retirees residing outside Delhi who cannot come personally to CCA. (4) Change of bank account number has to be given to CCA Office Karol Bagh with relevant documents like ECS & Mandate form duly attested by the Bank (5) MTNL Delhi will issue the Form-16 for pension paid upto dec-2014 only. Retirees has to file the income tax calculating the income of Jan & Feb -2015 on their own. For income of Jan & Feb -2015 Association is pursing the CCA office to issue the Income certificate

18-04-2015  - GS Sh S S Nanda discussed the various ongoing Pension issues with CMD MTNL. GS apprised CMD of the discussion held in the meeting with Member(Fin)  Telecomm Commission. GS also requested CMD to expedite the preparation of PPO Books of old and current retirees, payment of arrears of VRS Retirees, Payment of balance amount due to late payment of Commutation etc. CMD assured to resolve all the issues and he also thanked RTOWA for its efforts in resolving the pensioners’ issues.

17-04-2015 -  Meeting with Member(Fin) DOT – Sh M K Bagchi President RTOWA & Convener United Forum , Sh S S Nanda GS RTOWA , Sh A K Kaushik GS TEAM and Sh Rajeeb Kumar AGS TEAM met Member(Fin) Telecomm Commission to discuss the MTNL Pension issues. The brief of the meeting and decisions taken are –

  1. Preparation and Printing of PPO Books of combined service pensioners & Family pensions who retired before 31.03.2014.  -  Member (F) informed that the entire process is being expedited and printing of PPO Books has started today itself.

  2. As regards payment of arrears of pension revision – Member (F) informed that DOT is seized with the matter. As the detailed calculations and records are involved, it will take time to start payment arrears. She clarifies that the payment of arrears will be made by DOT.

  3. GPF Issue - Association leaders suggested that the management of the GPF Account and disbursement of GPF should be kept with DOT. Member (F) is quite affirmative in this respect.


17- 04-2015 - Sh S S Nanda GS RTOWA spoke with Sh G K Singh CCA regarding printing of PPO Books of MTNL Delhi retirees retired upto Mar-2014. Sh G K  Singh informed that few PPO Books have been printed and are being verified. It seems CCA wants to organise a small function to distribute the PPO Books in CCA office after fixing the date and time and after informing the concerned retirees.


10-04-2015 TPA Delhi has sent a list of 589 retirees whose Indoor Medical Cards have been received back undelivered. The list contains the PC Nos. Only. The list is given in the link below. Any retiree who has not received the indoor medical card may check the list and then contact the TPA in CTO Canteen and collect the Medical Card from him. For list plaese visit the RTOWA site -

15-04-2015 – GS Sh S S Nanda & VP Sh R K Mudgal had a meeting with Jt. CCA Sh Devokrishnan to discuss the various ongoing issues related to retirees and visited MTNL Delhi unit . The status of various issues are -  (1)  As a result of continuous persuasion of the Association DOT finalised the matter which is to be inscribed in the PPO Books to be issued to old retirees, retired upto 31-03-2014.  But the Hindi version of the matter was required before issuing the PPO Books. Association leaders took the initiative and got done the Hindi version and send it to all concerned viz. Pension cell, FMS unit & CCA unit. Now 407 cases are ready for issuance of PPO Books of old retirees. (2) As per discussion with CCA Unit – Retirees residing outside Delhi or Abroad may sent the attested photocopies of the savings certificates for the FY 2015-16.  The attestation has to be done by Gazetted Officer. The last date of submission is 15th June 2015. The copies may be sent to – Sh Pramod Kumar , AO (Pension disbursement), PDA Section, 1st Floor, Karol Bagh Telephone Exchange Building , New Delhi – 110005.

(3) Status in CCA Unit of old retirees for issue of PPO Books –

Total cases received


Cases ready for issue of PPO Books


Cases under Process


Cases under Objection



Status in CCA Unit of current retirees for issue of PPO Books -


Total cases

Recd. In CCA Unit from MTNL Delhi.

PPO Books issued

Gratuity and Commutation Sanction letter issued.

Cases under Process

Cases not received from MTNL Delhi.























GS and VP also had a meeting with GM(Fin) Delhi Sh Sultan Ahmed and discussed the retirees related issues. (1) CAO (Pens) and FMS units are on the job for calculating the amount related to arrear of VRS optees for the period 01-04-2006 to 31-12-2006 and the difference of pension due to delay in payment of commuted amount. GM(F) told that due to multiplicity of works in the pension and FMS Sections the said works could not be completed. But he assured that the matter will be expedited. (2) Regarding mapping of IDA with CDA Scales for the purpose of CGHS benefits – GM(F) told that he will look into the matter. (3) Pension of March 2015 not yet distributed to 424 retirees who have not submitted the ECS and Mandate forms.

(4) Status of Old pension cases in MTNL Delhi unit –

Total cases Approved


Cases sent to CCA Unit


Cases under Process


08-04-2015 - As per the information received from MTNL Delhi Pension Cell MTNL Delhi has sent 560 Service Books to CCA Office for preparation of PPO Books of old retirees and 276 Service Books are in final stage of checking for sending to CCA Office.

Regarding deduction of income Tax by CCA office from the pension of Mar-2015 paid in Apr-15- CCA office has deducted average income tax after considering Rs. 3,00,000/= as exempt income and Rs. 1,50,000/= as savings i.e tax has been deducted for annual pension of more than Rs. 4,50,000/=.

08-04-2015 – RTOWA Mumbai Meeting – RTOWA Mumbai GS Sh Badri Pathak , AGS Sh M R Dixit , treasurer Sh Chilgar along with Sh S K Bhatia member Executive committee and member Coordination Committee RTOWA Delhi and Mumbai falicitated Sh Jagdeep Ghai with Bouquet on his retirement on superannuation and wished him a happy retired life.  Sh Ghai retired as the Pr. CCA Mumbai on 31-03-2015. Sh Manish Pathak CCA Mumbai and looking after the charge of Pr. CCA was also welcomed by presenting a bouquet. A meeting was also held with Sh Manish Pathak Pr. CCA  and  present status of pension issues were discussed in detail. Further, he informed that SOP (standard operating procedure) is being issued by DOT which will explain the complete method of working including Life Certificate etc. with regard to the retirees of MTNL. The issue of payment of Arrears of Pension revision were also discussed with him. He informed that they will make payment if orders are received from DOT.

Executive Body Meeting of Mumbai RTOWA was held on 08-04-2015 at 2 PM. Sh S K Bhatia member Executive committee and member Coordination Committee RTOWA Delhi and Mumbai was also invited to attend it. The ongoing issues of Pension viz. Payment of pension by CCA to current retirees, Preparation of PPO Books of old retirees, Payment of arrears of pension and of VRS retirees, CGHS Medical facility. OPD payment etc were discussed. The members were also informed of the Meeting with Pr. CCA. Sh Bhatia was  invited to deliberate on the present issues , development being taken in Delhi unit and MTNL CO office. Sh Bhatia spoke on all the present issues and replied the querries raised by the Executive members.

06-04-2015 -

-           As per the information received from Pr. CCA office Pension to MTNL Delhi retirees will be paid on 7th April 2015.

-           GS Sh S S Nanda and VP Sh R K Mudgal had a meeting with Sh Sultan Ahmed GM(F) Delhi. As per the meeting GM(F) Informed that –

-           MTNL Delhi has sent 509 Service Books of old retirees completed in all respect to Pr. CCA Office for preparation of  PPO Books and another 400 cases are under process in MTNL Delhi pension cell.

-           Arrears  of VRS retirees for the period 01-04-2006 to 31-12-2006 due to 6th pay commission and payment of full pension due to late payment of commutation are being calculated and will be sent to CO for further action.

-           Preparation of PPO Books in Death Cases – PPO Book in Death case of old retirees is being prepared by MTNL Delhi unit till PPO Books are issued by CCA Office.

-           GM(A) office informed that the retirees may submit the OPD bills for FY 2014-15 till 20th April 2015.

-           MTNL CO has sent a letter to GS in response to RTOWA letter for payment of Arrears of pension mentioning that MTNL has already paid the contribution of Pension to DOT and now it is the responsibility of DOT to pay the pension and arrears of Pension. (For copy of letter please click the link below.

31-03-2015 – As per calculation on the basis of data published by Govt of India the IDA will increase by 0.2 % and new IDA rate will be 100.5 %  w.e.f 01-04-2015

United Forum Letter to DOT for Arear of Pension revision -click here to download file

20-03-2015 The list of family pensioners who have not submitted the PAN Card, as informed earlier, is given below.

On Vigorous persuasion by Association, funds for pension of Feb-2015 of 686 Retirees who have not submitted the ECS and Mandate form and for 14 Provisional Pensioners have been received by Delhi Unit and they will receive the pension by Tuesday next week.

Total 237 Service Books of Old retirees have been sent to CCA Office for preparation of PPO Books. The work of preparation of PPO Books will be started after receipt of clarification from DOT, as already intimated.

List of family Pensioners whose PAN Cards are not Available -click here to download file

Year wise Data of Retirees whose PPO Books are to be Prepared by CCA Office - click here to download file

Superannuation Retirees List of Retirees upto Mar 2014 for preparation of PPO Books by CCA Office - click here to download file

Family Pensioners List whose PPO Books are to be prepared by CCA Office - click here to download file

United Forum of MTNL Unions and Association has written a letter to Member(Fin) DOT for resolving the issue of preparation of PPO books of retirees who retired upto Mar-2014 - click here to download file

List of Retirees whose Indoor Medical cards have been received back by TPA - Dt 21st feb 2015 - click here to download file

17-02-2015 – GS sent a letter to CMD mentioning the pending issues of retirees to take a meeting with CMD to discuss all the issues. Copy of letter is uploaded below.

GS wrote to Add GM (A) Delhi for diversion of I/D Medical funds. Copy of letter is uploaded below.

GS made over the copy of letter sent to CMD to GM(Fin) Delhi also and discussed the issues related to Delhi unit viz. Insurance payment to retirees, OPD Medical payment, Leave Encashment, Pension to retirees whose life certificates are available etc. GM (Fin) is studying all the cases and assured to settle them.

GS Sh S S Nanda & VP Sh R K Mudgal had a meeting with MTNL pension cell officers and GM (Fin) MTNL Delhi. The status of various issues inquired and discussed are –

After vigorous and continuous persuasion of RTOWA CMD MTNL has issued instruction to Delhi and Mumbai to release the pension of those retirees whose life certificates are available but ECS and Mandate forms are not submitted in  time. This arrangment is only for one month. All these retirees are requested to submit the required documents at the earliest.

Indoor Medical bills of Sh Ramesh Chander PC 7577 and Ramesh Chand PC 5425

 – Case approved by CO and sent for precheck  

Pooran mal PC 5839 – Case settled & Amt Paid

Jagdish Chandra PC 3171 – Case settled,

J P Sanger PC 6833- case approved by CO but regretted due to Non availability of fund, GS is trying to get it solved with diversion of funds from another head.

Letter to CMD to Discuss pending issues of Retirees - click here to download file

letter to ADD(GM(A) Delhi for transfer of Funds - click here to download file

United Forum of MTNL Unions and Associations letter to PM - click here to download file

Undertaking - click here to download file

ECS Mandate Form - click here to download file

Orders by MTNL for Income Certificate / Form -16 upto Dec-2014 - click here to download file

NEWS DATED 29-11-2014

G/S has written to CMD MTNL DELHI REGARDING WRONG INFORMATION PROVIDED TO MEMBER (F) BY GM (F) CO MTNL DELHI that Revised Pension to those retirees who opted for VRS w'e,f 1-1-2006 is being paid since O1-O1-2O12.

click here for copy of letter

Documents required for Pensioners of Apr-14 Onwards for Pr. CCA Office - click here to download file

For enrolment form to avail the indoor medical facility>>>click here to download form

RSTC Calls Orders by Scale like E5 - click here to download file

FOR MTNL LETTER FOR TDS ON LEAVE ENCAHMENT>>>>click here to download file



(Annexure A and B may be downloaded from the file below.)

Procedure –

Documents required -

1.      Fill Annexure ‘A’ in duplicate.

2.      The Annexure ‘A’ should be verified by AO(Pension).

3.      Annexure ‘B’ should be filled (Single Copy)

4.      Two Individual Passport Size photographs of  Self and Spouse . (Separate of Each).

5.      Photocopy of Main OPD medical Card of MTNL.


All these documents should be submitted to Medical Section ,4th Floor,  Room No. 421 K.L.Bhawan from 1st  Oct 2011 to 30th Nov. 2011.


FOR ANNEXURE A& B>>>click here to download file

                 I.            Procedure to be followed to get family pension.       

Submit following documents to AO Pension:

a.    Copy of death certificate (Original death certificate is required for verification)

b.    PPO book in original.

c.    Cancelled cheque in the case of new or separate account of spouse.

d.    Request letter for family pension.

e.    Any document for personal identification.

f.     Personal appearance for signature, thumb and finger impression.

Your Visitor Number is



Created By - S.K.Bhatia

Maintained by G L Sood