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Retired Telecom Officers' Welfare Association (Regd.)

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H.O.-           C-20, Mukhram Garden, Tilak Nagar ND - 110018

Ph; 011-25992929 Mob: 9968721515

For RTOWA Mumbai site click here  -

RTOWA Delhi members Directory updated upto 2 Oct 2015 is given here. For any discrepency or correction send SMS to S K Bhatia 9968293370 - click here to download file


13-09-2015 – PRINTING OF  DIRECTORY -2015  OF DELHI AND MUMBAI MEMBERS  – (list Updated upto 17th September 2015)

Directory of all RTOWA Members is being printed and will be released in the Mumbai A Conference. All members are requested to check their PC NOs given in the RTOWA Delhi Members list published on the website. If new PC No. has been allotted to the members or if their PC no is not given in the list or if PC No is wrong or If there is any other mistake -  Members may send SMS to S K Bhatia (9968293370)  for correction of the PC NOs. Latest by 30th sep 2015. Otherwise the PC No given in the List will be printed in the Directory.


TPA Nos. Kamal Dhamija – 9310614604,

              Varun Kumar    - 7428829735

27-09-2015 –In continuation of its efforts to organize welfare camps for the benefit of Retired / working employees of MTNL, RTOWA Delhi is organizing  3rd health check up camp in association with  RGStone Urology and laparoscopy Hospital  on 18-10-2015 (Sunday) from 10 AM to 2 PM in Rajouri Garden New Delhi.

Details are given in the below given picture.

Seats are limited .All interested may send SMS (mentioning Mobile No. Pc PPO No and Number of persons) for booking. to  –

R K Mudgal – 9868501222

Radha Kishan -  9868103310

(Please send SMS only)

(Note – People should come Empty Stomach  for the Tests)


RTOWA Health Check Up Camp 18 Oct 2015


03-10-2015 – On vigorous pursuation by RTOWA Leaders MTNL CO has extended the present Indoor medical Facility for retired MTNL Employees for one more year w.e.f   01 Oct 2015. The copy of order will be uploaded shortly.


30-09-2015 – As per calculations based on the data published by Govt. of India,  IDA rate will increase by 5.3% w.e.f 01-10-2015 from 102.6% to 107.9% .

28-09-2015 - RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda met GM(F) Delhi to sort out the retirees issues –

  1. As a result of persuation of the Association GM(F) Delhi released the senirioty list of retirees for the purpose of payment of Pension arrears and sent it to CCA Office.
  2. GM(F) informed that name correction cases in Service Book are being settled on priority basis.
  3. GM(F) unit Delhi has supplied a list of 394 retirees / Family pensioners whose documents are not available in Pension unit. These retirees may contact Pension Cell Delhi Tax Building. (The list is uploaded below --- )

Status of PPO Books of old retirees –

Cases approved and fed in the system -----    3472

(Including 350 cases of 2006 retirees)

Cases sent to CCA Office --------  2502

PPO Books released by CCA office  ----    1774

Cases involved in Pension arear  ----      4260


delhi retirees list whose documents are not Complete - click here to download file

RTOWA Delhi Letter to CCA to Issue I card to MTNL retirees - click here to download file

23-09-2015 - RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda met GM(F) Delhi and asked him to clear the name etc. correction cases. He told that his staff is making sincere efforts to do the corrections.


RTOWA VP Sh R K Mudgal , Sh S N Pandey and GS Sh S S Nanda also met Jt. CCA and discussed the Pension issues –

  1. Payment of pension arrears due to revision of the pension – Association leaders stressed to make the arrear payment at the earliest. He informed that there is large number of calculation mistakes and recalculation is taking much time. Moreover, he informed that payment will be made as per month and year of retirement seniority to those whose PPO Books have been issued. For payment to those whose PPO Books have not been issued – he informed that action will be taken as per orders from DOT.
  2. Association showed their annoyance in the slow progress of issue of PPO Books.
  3. Pensioners  I/card – Jt. CCA was convinced with the request of the Association and told that he will take the case with DOT in a positive way .
  4. Latest status of Issue of PPO Books in CCA office –

Total PPO Books printed -  1753

Cases under process      - 510

Cases under objection    - 78



26-09-2015 – RTOWA GS Sh S S Nanda met Pension cell Delhi and discussed –

  1. OPD bill Payment – OPD bills data is being fed in the system and the funds have been asked from MTNL CO. Payment will be released on receiving the fund from CO.
  2. Payment due to late payment of Commutation – MTNL Delhi has sent the case to CO and three reminders have also been sent to CO . Payment will be released on receiving fund from MTNL.



17-09-2015 - RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda met Jt CCA and discussed Pension arrear to other pensioners by CCA Unit. After long discussion Jt CCA agreed to make Pension arrear payment to those retirees whose PPO Books have been released by CCA Office. Jt. CCA also directed the concerned office accordingly.

Pension card to retirees – Association asked Jt. CCA to issue Pension Identity cards to retirees. He told that on the written request of the association he will review and process the case for further approval.


17-09-2015 – DOT organised a Jeevan Parmaan (Life certificate)  trial programme and invited RTOWA leaders to participate in it to assist the  software development. RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda and Treasurer Sh P S Bhayana along with other members attended it. The trail programme was successful and it will further be carried out by CCA Office for all other pensioners. Pensioners will be communicated accordingly.


17-09-2015 - RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda visited PAT section DOT to pursue the case of CGHS Medical facility. It was gathered that Scale mapping letter of BSNL has also been received in DOT. After completing all the formalities the case will be processed and approved. Then PAT Section will send the letter to Ministry of Home Affairs.


16-09-2015 – RTOWA GS Sh S S Nanda  visited Pension cell Delhi  on 15-09-2015 and inquired about the Pension arrear Payment. Delhi unit has done the calculations for all the eligible pensioners and the list will be sent to CCA office by next week after final verification and approval.

It is gathered that CCA pension cell has made the payment of Pension arrear without Interest to 29 retirees who have gone to the CAT.  CCA has assured to make the payment to rest of the retirees very shortly.


16-09-2015 List of Old retirees whose PPO Books have been prepared or are under preparation is given here. Those who have not received the PPO Book may contact the Pension cell on Ph : 011-25721101 or 25721102.- -click here to download file


10-09-2015 - RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda and Treasurer met GM(F) and discussed the ongoing pension issues –

1.    Correction of Name in Service Book – Association Representatives stressed to clear the representations of the retirees in Fin / Admin wing as per guidelines of CO at the earliest – GM(F) agreed and directed the concerned officers to expedite all such cases.

2.    Pension revision Arrears – Association Representatives asked to coordinate with CCA unit for early payment of Pension arrears. GM(F) informed that a number of meetings have been held with Pr. CCA unit on the subject. Case is vigorously being pursued at appropriate level for early payment.

3.    Current Status of PPO Books of old retirees –

Total cases fed in the FMS System –                       3201

(Including 205 cases of 2006 Retirees)

Cases sent to CCA unit                                             2218

Total PPO Books Printed                                          1641



10-09-0215 – Welcome meeting of new Retirees – A meeting to welcome the new executives retired recently from MTNL Delhi was held on Thursday, 10th September 2015, at 2.30 PM , in 6th Floor Canteen Khurshid Lal Bhawan New Delhi-  GS welcomed all the new retirees and briefed them about the aims and objectives of the association and also told the importance of the Association which is the need of the hour. GS highlighted the past achievements of the association which could be possible due to tireless efforts of the Association leaders and the cooperation and support of the members. They were also informed of the current issues and challenges before the association and their status. GS also informed about the Welfare measure and tour programmes being undertaken by the association. GS also replied the queries of the members. The meeting ended with a vote of thanks.



10-09-0215  Meeting of Directory Committee –A meeting of Directory Committee of RTOWA Delhi was held on Thursday, 10th September 2015, at 3.30 PM , in 6th Floor Canteen Khurshid Lal Bhawan New Delhi. The new directory of RTOWA Delhi and Mumbai members is planned to be printed and released in the Annual General Body Meeting of Mumbai Unit to be held in Nov – 2015. The directory Committee members discussed the material to be printed. The Donations for advertisements was also discussed.

All members are requested to send their suggestions regarding printing of members Directory. Members are also requested to help to collect the Donations for advertisement to be printed in the Directory.



11-09-2015 - RTOWA GS Sh S S Nanda and AGS Sh Radha Kishan met Jt. CCA  and discussed –

1.    Wrong deduction of  flat 20% income Tax from the pension- Association representative showed their resentment on the wrong deduction of Income Tax from the pension of even those retirees who have submitted the PAN Card and savings documents.  Jt. CCA agreed to refund the wrong deducted income tax.

2.    Considering Short Name in ADHAAR Card – Association representatives asked Jt. CCA to consider short name in ADHAAR Card as in case of PAN Card. Jt. CCA accepted the request and instructed the AO(PDA) to consider it for issue of PPO Book to the retirees.

3.    Payment of Arrears due to Pension revision – Jt. CCA informed that they are waiting for the actual amount to be paid to retirees from MTNL so that the approval from DOT may be taken.

4.    Life Certificate – (i) Life certificate by the retirees whom the PPO Books have been issued are to be given as per the schedule given in PPO Book. (ii) Life certificate by those retirees whom PPO Book have not been issued – The case has been sent to DOT for seeking the guidelines.




CGHS medical facility – Many members are querying about the CGHS medical facility – The CGHS cards will be issued to the MTNL retirees when DOT sends scale mapping letter of both MTNL and BSNL to Ministry of Health. MTNL has released its scale mapping letter but BSNL has not released the scale mapping letter so far. RTOWA is pursuing the BSNL Unions and Associations to get the letter released. Once BSNL releases the letter,  the further CGHS facility will be started.



20-08-2015 – All members to note – Regarding CGHS Facility –

AS Already published on the website MTNL CO has issued letter to DOT  for CDA -IDA Scale mapping. Some retirees are approaching CGHS Office to avail CGHS Medical facility on the basis of this letter. It may be made clear that DOT will , in turn , send a letter to Ministry of Health and Family Welfare for implementation of CDA – IDA scales mapping and inclusion of MTNL retirees in CGHS Scheme. Association is pursuing the case. Retirees are requested to have patience and wait till the process is completed.



08-09-0215 –

Welcome meeting of new Retirees – A meeting to welcome the new executives retired recently from MTNL Delhi will be held on Thursday, 10th September 2015, at 2.30 PM , in 6th Floor Canteen Khurshid Lal Bhawan New Delhi. All the retired executives who have not joined RTOWA are requested to attend it.


Meeting of Directory Committee - A meeting of Directory Committee of RTOWA Delhi will be held on Thursday, 10th September 2015, at 3.30 PM , in 6th Floor Canteen Khurshid Lal Bhawan New Delhi. All the Directory Committee Members are requested to attend it.


08-09-2015 – Association is pursuing for refund of excess of income Tax deducted (20%) from the pension of pensioners. It is expected to be refunded in shortly



08-09-2015 – Non receipt of Pension by some Retirees – Complaints have been received from some members that they have not received pension for the month of August 2015. Case was pursued with Pension cell / discussed with Jt. CCA. It has come to knowledge that when Karol Bagh Pension unit prepares the PPO Book and feed the data in FMS system the Pension gets stopped and is relieved on delivery of the PPO Books. Those who have not received the pension will get with next pension after receiving the PPO Book. All the members who have not received the Pension shall contact the Pension Cell Karol Bagh Exchange.


08-09-2015 – Name Discrepency – As per the discussion with Jt. CCA Delhi the short name in ADHAAR Card is not being accepted by CCA while delivering the PPO Book. However, if any retiree have applied for change of name in any ADHAAR Card Centre, its receipt , issued by the centre, may be produced and CCA has agreed to accept it. Jt. CCA has agreed to accept the short name in PAN Card as the income tax department is printing short name on PAN card while in the records it may be full.



01-09-2015 - RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda met Jt. CCA and discussed flat 20% deduction of income Tax from the pension. Jt. CCA informed that it has been deducted due to non-availability of PAN details in the system. He was told that many retirees have already deposited PAN Cards in MTNL Delhi. He told that MTNL Delhi might not have updated the details in the system. After discussion, Jt. CCA agreed that these pensioners may submit the PAN Cards directly to the AO(PDA) or may contact Pension cell MTNL Delhi for feeding the data in the system. Pensioners who have not submitted the PAN Cards are also requested to submit the copy of PAN Cards and get their data updated in the system to avoid further deduction of income tax.

    Payment of arrears of Pension – Jt. CCA informed that payment of arrears of pension is under Process and will be distributed to those whose PPO Books have been prepared from CCA Office including the court cases. Association stressed to process those cases also whose PPO Books have not been prepared. Jt. CCA agreed to consider the cases whose Service Books have been received from MTNL. Association also requested the Jt. CCA to give year wise bifurcation of Arrears to those who request it. Jt. CCA accepted the suggestion and agreed to give the bifurcation to those whose representation is received.

       He informed that as on date Total 1350 PPO have been printed and the cases of 2005 have started. Fresh list of distribution will be given to Association in a few days which will be published on the website.


01-09-2015 – On the request of Association DIR(Fin) MTNL met Pr. CCA to discuss the slow progress in preparation of PPO Books and speeding the payment of arrears of pension  and to resolve other issues coming in between MTNL and CCA unit for the smooth functioning so as to complete the work at the earliest.

       GS Sh S S Nanda spoke on telephone to Dir(F) and thanked him for the initiative he is taking to resolve the issues of pensioners.

    As a result of continues efforts of the Association, MTNL CO issued the minutes of meeting for implementation of the decision taken to resolve the discrepancies in the name /Surname in the Service Book in accordance with Appointment letter, recreation of lost Service Books. After receipt of representation from Pensioners all such cases will be settled. VP and GS also visited GM(A) and GM(F) units to act upon the minutes issued.

Current status of cases in MTNL Delhi-

 Total Cases approved and fed in the system (including 150 cases of 2006)              - 3031.

Cases sent to CCA Office – 2147.


RTOWA Letter to Member Finance for payment of Arrears of Pension Revision- click here to download file


27-08-2015 - RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda visited GM(A) office and discussed about submission of the medical OPD billing problems. Concerned officer told that MTNL CO has issued fresh orders to submit Adhaar Card along with first OPD bill and also reiterated its old orders for submission of OPD claim bills on quarterly/ half yearly basis so that conformity of the period is properly maintained.


27-08-2015 – In continuation of its efforts to organize welfare camps for the benefit of Retired / working employees of MTNL,  RTOWA Delhi organized 2nd free checkup Eye camp in association with  Eye 7 Chaudhary Eye Centre on 27-08-2015 from 10 AM to 4 PM above CTO Canteen Easter Court  New Delhi.

Eye testing and checking was done by Eye specialists. It was a well organized successful camp attended and benefited by a large number of retired and working employees.

RTOWA will continue its efforts to organize welfare camps in future also.

A few photos of the camp are given below.


28-08-2015 – Pension cell Delhi has sent Pension SMS to all the retirees today. It was noticed that by mistake the month of pension was mentioned as July instead of August. RTOWA discussed it with Concerned officers of Pension Cell who rectified the mistake and sent another SMS immediately. Members may ignore the first message.


28-08-2015 – Some retirees have complained of undue deduction of Income Tax from their Pension / Family pension from the Pension of August 2015 as per the SMS received by them. The case was discussed with CCA office who informed it could be due to non deposit or non availability of PAN Card details in the system. Moreover , it was assured by CCA office that they will look into case. Retirees whose abnormally high income tax has been deducted may visit the Karol Bagh Pension cell along with their PAN Card to sort out their case.



25-08-2015 - RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda met DIR(F) MTNL and discussed the present Retirees issues -

1.    Regarding Mismatch of name /surname etc. he told that decision has already been taken in a combined meeting held with DIR(HR). He further told that the any discrepancy in the Service Book will be corrected as per Appointment Letter of the Employee. This decision has also been communicated to Delhi unit for implementation.

2.    Payment of arrears due to pension revision – He informed that Delhi Unit and Pr. CCA unit are discussing to finalize the modalities to make the payment.

3.    Payment of pension difference due to delay of payment of Commutation – He told that after refusal of Pr. CCA Office to make the payment, Delhi unit will send the case to CO and MTNL CO will resolve the issue to make the payment.

4.    Payment of Arrears to VRS Optees – he told that it is agreed point but due to some technical difficulties the payment is being delayed.



26-08-2015 - RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda visited Pr. CCA Office to sort the Retirees pending issue –

Payment of Arrears due to Pension revision – It was informed that a meeting of Delhi unit and CCA unit was held on 24-08 and 25-08 on this issue and the decision has been taken to make the payment.

Distribution of PPO Books – he told that total 1125 PPO Books have been printed till now but further distribution work will start after 5th Sep due staff being busy in preparation of Pension.

26-08-2015 - RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda also visited Finance unit of Delhi and pursued the case of payment of Pension difference due late payment of Commutation. Pension unit told that the case will be sent to CO by next week. On the issue of payment of Arrears due to pension revision pension unit told that they are working according to the decision taken in the meeting with CCA.

Current status of PPO Books preparation of old retirees  in Delhi Pension cell–

Total Cases Approved                        -  2920

Cases sent to CCA Office                    -  2104

Documents not received like PAN etc. -  590

Cases not approved                                - 560

Service Books examination of 2006 Year have started and work is under process.



25-08-2015 FREE EYE Check up CAMP by RTOWA in Association with Eye 7 Chaudhary Eye Centre


RTOWA in Association with  Eye 7 Chaudhary Eye Centre is organizing free checkup camp.

Date & Day:-27th Aug 2015(Thursday)

Venue:- Above CTO Canteen Easter Court  


Facilities during camp:-

1.Computerized Eye Testing

2.Cataract & Glaucoma Detection


4.Free eye drops

5.Free Eye check up at any of our centres given below:

      (a)4802,Bharat Ram Road,Daryaganj,Delhi

      (b)34 Ring Road,Lajpat Nagar,Lajpat Nagar IV,New Delhi

      (C)19,Shipra Vista Plaza,Indrapuram,Near Shipra Mall

 For any query kindly free to contact on my given no.

R K MUdgal 9868501222

Bhupendra Kumar Gupta ,Mob:-09717896100



22-08-2015 - RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda met GM(F) Delhi and discussed the various  ongoing issue  -

1.    Correction of name /surname etc in Service Book -  he told that the 3 days ago a meeting was held in Corporate Office which was attended by GM(A) and GM(F) Delhi along with concerned officers of these units. After detailed discussions it was agreed that GM(A) unit will issue corrigendum on the basis of  appointment letter and accordingly GM(F) unit will make requisite correction in the Service Book of the retiree.

2.    Status of Arrears of Pension due to Pension revision – A meeting has been called by Pr. CCA on 24th August 2015 to discuss this issue. GM(F) Delhi along with concerned officers have also been invited to attend the meeting. Association leader gave their views on this subject. Further decision will be taken in the meeting.

3.    PPO Books of retirees upto 2005 – Delhi unit has sent almost all cases to CCA unit for preparation of PPO Books except those which are under critical objection or for which Life certificate or other documents have not been received.

4.     PPO Book of 2006 retirees - He also informed that the process of examination of service Books of 2006 retirees is in progress and after sorting out complicities and provisioning of all the fixation points in the system is done,   they will start sending Service Books to CCA office.




20-08-2015 – Regarding mismatch / correction of Name / Surname etc. in PPO / Service Book -

        It is reliably learnt that a meeting was held in MTNL CO whereby DIR(Fin) has decided as –

Case – 1 - The name mentioned in the Service Book of the retiree will be considered for printing in the PPO Book.

Case – 2 - Where correct name has been mentioned in the appointment letter but wrongly mentioned in Service Book - HR unit will work out a detailed procedure and instruct the Admin unit to make correction in the Service Book as per name in Appointment letter.

Case – 3 - If the name in the Service Book differs from Adhaar Card or PAN Card or Bank Account of the pensioner, the pensioner has to get these documents corrected on their own as per the record of Service Book.

Case – 4 - If the pensioner wants to get the name corrected in the Service Book then the pensioner has to complete the due formalities and procedures for change of name.


18-08-2015 - RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda met GM(F) Delhi and discussed the issue of -

1.    Mismatch of name /surname etc. he told that the case is pending in the Corporate Office and he is trying to resolve it.

2.    He also informed that the process of examination of service Books of 2006 retirees has started and it may take 2 to 3 months as there are about 1150 cases of retirees in 2006.

3.    The issue of pension difference due to delay of payment of Commutation was also discussed as CCA Office has already refused to make the payment. He told that he is waiting for orders from CO to resolve the issue.


  VP and GS also met  Jt. CCA and discussed  the slow progress of release of PPO Books of old retirees. He said that it is due to shortage of staff as out of 45 Employees ordered for transfer by MTNL Delhi  only 26 are working in Pension unit.


  Regarding payment of arrears of pension due to Pension revision he informed that he is trying to get instructions from DOT for the procedure to be followed. Moreover,  he told he may require additional staff to make such payment.



Performa for family pension - click here to download file

UNITED FORUM OF MTNL UNIONS & ASSOCIATIONS has thanked Secretary DOT and Member (Finance) D O T for taking over the liability of disbursement of pension arrears of the pre-2007 Pensioners / family pensioners (on combined service basis) of MTNL by Government of India.Copy of letter is given below for member's information.

For Copy of letter>>>>>click here


15.08.2015-  Arrears of Pension -  Government has decided to pay the pension arrears for the combined service pension optees of MTNL for the period from  01.01.2007 to  30.09.2012 which was not paid by MTNL .For copy of order please click the link below.


Order for payment of Pension Arrears by DOT - Please click here for the copy of order

CGHS Scale mapping orders click the link below-


04-08-2015-  Complaints have been received from members that CCA unit has deducted the income tax from the pension of July 2015 without considering the Savings details already submitted by them. RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda met Jt CCA regarding wrong deduction of Income Tax and asked him to make provision in the software system as exists in the MTNL system so that any excess / wrong income deducted may be refunded to the retiree before deposit of same to Income Tax department. Association representatives discussed the case with DGM(FMS) to sort out the problem. Moreover, Association representatives also asked him that savings details given by the retirees should be recorded immediately to avoid any discrepancy. Jt CCA also informed that approx. 900 PPO Books have been printed. List of PPO Books ready for distribution will be published on RTOWA Website shortly.


04-08-2015-  RTOWA VP Sh R K Mudgal  and GS Sh S S Nanda met Dir(HR) regarding

    I.  Issue of Scale Mapping letter for CGHS. He informed that his office has sent the file to Dir (F) for further processing.

  II.  Continuance of Current medical Scheme till last PPO Book is issued – After long discussion, he agreed to continue the present medical scheme till all PPO Books are issued.

 III.  Making CGHS Scheme optional for retirees having no CGHS Facility in their Areas / city as in case of BSNL – There was a difference of Opinion and the issue will be discussed further with management.


Association leaders also met Dir(F) regarding -

a)    Long pending arrear payment issue and payment of difference of pension due to delay payment of commutation. Dir(F) told that he has already written to Member(F) DOT and made his point clear that any payment related to pension after 1-10-2000 is the liability of DOT and issue need to be resolved by DOT.

b)   Regarding issue of Scale Mapping letter for CGHS facility - Dir(F) informed that he has cleared the file on 3-8-2015 and sent to CMD for approval.


Association representatives also met concerned officer of Vigilance unit of Corp. Office regarding Vigilance clearance of recently retired executives. They informed that no case is pending in their unit.



Seiority List of TES Grp B prepared by BSNL and submitted to court. It is a provisional list only as down loaded from Other Site - click here to download file

RTOWA Delhi Letter to CMD demanding CGHS Facility on Optional basis - click here to download file

RTOWA Delhi letter to CMD to sort out the problem of Name Discrepency etc. - click here to download file

RTOWA letter to Welcome Sh A K Srivastav as ED Delhi - click here to download file


21-07-2015 –  INCOME TAX DEDUCTION w.e.f July 2015 Pension -

CCA Office has sent a letter to DGM(FMS) Delhi regarding deduction of income Tax. It has been mentioned in the letter that those retirees who have submitted their savings have been fed into the FMS system and their income tax will be deducted taking their savings into consideration.

Those retirees who have not submitted their savings details the income tax will be calculated without considering any saving.

Those retirees who have not submitted the PAN Card details their Income Tax will be deducted as per income Tax rules.

Copy of letter is given below-


CCA Letter for deduction of Income tax from July 2015 Pension - click here to download file


20-07-2015- Meeting with DIR(Fin) MTNL -  - RTOWA  VP Sh R K Mudgal  and  GS Sh S S Nanda met Sh R K Purwar  Director (F) MTNL  to discuss about progress of the preparation of PPO Books and related matters, payment of pension arrears.

While expressing the concern about poor progress of the preparation of PPO Books,  Dir(F)  has been   reminded of his assurance to take all necessary actions to improve the progress including the improvement in respect of the deployment of suitable manpower and ensure proper supervision for better productivity . Leaders reiterated their suggestion that the direct interaction between him and the Principal CCA will help improving the situation as it happened in earlier occasion. To all this, the response from Dir(F)  is positive. He has reiterated his assurance to improve upon on the ongoing situation soon.

As regards, prospects of payment of pension arrears, Dir(F) mentioned about his recent discussion with Member (F) stating that both DOT and MTNL are seized with this matter and he expects early breakthrough. The concerned pensioners/ family pensioners have been advised to hold patience.


RTOWA  VP Sh R K Mudgal  and  GS Sh S S Nanda also met GM(F) Delhi and reminded him of pending issues viz.  Delay in issue of PPO Books , Arears of 9 Months of VRS Optees and discrepancy in name etc.  He told that he was on long leave and he will discuss the issue of discrepancy in name etc. with GM(A) tomorrow  and is trying to resolve the other issues also.


20-07-2015 List of PPO Books of Pre 2014 retirees sent by CCA office - click here to download file


18-07-2015 – A meeting of Joint forum of retired association and unions were held after the EYE Camp Programme. Sh Jaswant Singh ,Sh R P sharma , Sh S S Nanda along with other members were present. Convener Sh S S Nanda apprised all the present members the latest development  and status of Issue of PPO Books , issue of discrepancy in name , PAN Card / Adhaar Card etc and efforts being done on the RTOWA platform. The issue of  Arrears due to revision of pension was also discussed. Sh Nanda Informed all the members the latest status in DOT and MTNL  CO. The Court case issue on arrears was also discussed. It was agreed by all that they will watch the response of DOT / MTNL CO / Pr. CCA and take further action accordingly.




We are glad to inform you that with the persistent persuasions of United Forum and RTOWA, some positive move is being taken by DOT in consultation with MTNL in the direction of enabling itself for payment of the pension arrears. The entire process may take some time. While assuring you all that we are ever vigilant on the progress of this case, we would make an appeal to all the affected pensioners/family pensioners to desist themselves from taking to any legal recourse in this respect as that may complicate the ongoing process and thereby resulting into further delay.



18-07-2015 – RTOWA organised a EDUCATIONAL TALK ON EYE CARE and  FREE EYE CHECK UP CAMP in Collaboration with  SHARP SIGHT CENTRE ( A group of Eye Hospitals)  (SSC) at Rajendra Place New Delhi. A huge number of RTOWA Leaders and Members along with Leaders of Joint Forum of Retired Unions and Associations  and Members of non executives retired associations and some outsiders participated in it. It was a fully packed hall.

Dr Kamal Kapoor and Dr. Rohini of SSC gave presentations and lectures on the general eye care, preventive measures to be taken, Eye diseases, Eye problems in old age and the modern equipment and treatment methods being adopted now a days for eye treatment. They have an interaction with all the participants, heard their problems and told solutions of the problems also.

       A thorough and Proper Eye Check up of each and every participant was done with the help of modern machinery and by expert doctors. Everyone was treated nicely by the doctors and the staff members. Organiser Rishi Sharma and Vipul of SSC managed the whole programme nicely and a good arrangement of Cold Drinks , tea and food packets were made by the SSC.

     All participants were very happy and appreciated the efforts of first well organised health care programme for the welfare of the members and their families.

       VP Sh R K Mudgal and GS S S Nanda thanked all the participants and organisers of SSC for their cooperation in making the programme a grand success.

       RTOWA will continue its efforts to organise health related programmes with coordination of expert Doctors and Hospitals for the welfare of the RTOWA members and their families.

Few photos of the programme are given below.



News 13-07-2015 - RTOWA GS Sh S S Nanda , VP Sh R K Mudgal met Sh G K Singh CCA Delhi regarding the latest developments about the preparation of PPO BOOKS of old retirees. CCA Told that again there is system Problem. FMS Connectivity is not available. About the discrepancies in the name etc. in the record of Service Book & relevant documents, CCA told that he has already written to GM(F) MTNL Delhi in this regard. Association representatives asked him  to intimate any such discrepancy to the pensioners well in time for its redressal. CCA told that MTNL should properly check and verify before sending the Service Books to CCA unit and must rectify/ correct the errors. Further he said that he has already written to MTNL in this regard.  For short name in PAN card CCA agreed to accept it.


GS & VP also met GM(A) Delhi on the issue of discrepancy in name etc. GM(A) told that  GM(F) is on leave now. But she has already referred such cases to GM(F) and she will again discuss with GM(F) on his joining and try to resolve the same.



News 15-07-2015 - RTOWA GS Sh S S Nanda , VP Sh R K Mudgal met Sr. Officers of GM(F) unit Delhi and PDA in Karol Bagh Exchange to discuss the Pensioners cases. The work of PPO Books was hampered due to non-working of FMS. The FMS connectivity has been restored now and FMS is working and work of preparation of PPO Books has started now. They have fixed target of 17-07-2015 for sending cases of retirees who retired upto 31-12-2005 . Regarding calculation work of family pensioners, VRS Optees etc. the work will be completed within two months.


CGHS IDA – CDA Scale mapping Letter case – All the objections have been cleared and the letter will be issued shortly.


15-07-2015 –

Latest Status of Old retirees in MTNL Delhi-

Total cases upto 31-12-2005                               3324

Cases sent to CCA Office                                      1767

Cases under process                                               497

Life Certificates not Received                                472

Documents not received                                          60

Cases pending due to pension revision               140


Latest Status of PPO Books in CCA Office –

Cases Received                                                       1767

PPO Books prepared / Issued                                 659

Cases under Process                                              1035

Cases under objection                                               73



09-07-2015 – Release of Undertaking for discrepancy in name / Surname / spelling mistake etc. – On vigorous persuasion by RTOWA, CCA Office Delhi has released the undertaking to be submitted by retirees whose  Name / Surname / spelling are different in  Govt. Documents viz.PAN / Adhaar Card than in the Service Book. The undertaking is available with Sh Parmod Kumar AO(PDA) Room No. 8 Karol Bagh Exchange Building Pension cell. Retirees having any such discrepancy will be required to fill the undertaking. CCA office will then issue them a photocopy of PPO Book . The retirees will have to get their Govt. Documents Viz. PAN / ADHAR Card corrected from concerned authority within two months and submit to CCA Office to take their original PPO Book and pension. (a sample copy of undertaking is given below)


Undertaking draft issued by CCA for discrepency - click here to download file

07-07-2015 - RTOWA GS Sh S S Nanda , VP Sh R K Mudgal met Pr. CCA and CCA Delhi and discussed –

(1)  Slow progress of preparation of PPO Books – They agreed that there are problems in the preparation of PPO Books and they have already taken the matter with DOT .

(2)  Delay payment of DCRG and Commutation to recent retirees – Association representatives told that the payment of April retirees could be made on 7th July after rigorous persuasion of Association. CCA told that they are making payment within few days after receipt of sanction letter from MTNL Pension unit.

(3)  Regarding undertaking for name difference etc. CCA told that the draft undertaking has been approved and will be made available within few days.


07-07-2015 - RTOWA GS Sh S S Nanda , VP Sh R K Mudgal also met GM(F) CO and DGM(HR) CO and discussed the orders for IDA – CDA scale mapping for CGHS. Association leaders checked the draft letter and pointed out certain discrepancies. Both Fin and HR units agreed to rectify the discrepancies before release of letter.



07-07-2015 – United Forum Meeting With Dir(F) MTNL -  Followed by meeting with Member (Finance) DOTon 06/07/2015, United Forum met Director(Finance) MTNL, Corporate Office. The delegation includes S'Shri M.K.Bagchi, Convener U.F, S.S.Nanda, GS RTOWA,  R.K.Mudgal,Vice-President RTOWA  and A.K.Kaushik, GS TEAM,.

Leaders conveyed their serious concern about very poor progress in the preparation of PPO Books and  our viewpoints thereof. To this Director (Finance) informs that both MTNL and DOT are also concerned about poor progress which is far below the target set earlier. He also informs that both Principal CCA and MTNL had a detailed discussion about this yesterday with Advisor (Finance)/DOT. He is hopeful that the situation will improve hereafter.

Leaders apprised Director (Finance) of our discussion with Member (Finance) yesterday (06/07/2015) on the issue of payment of pension arrears. Leaders have understood that DOT needs to seek approval from the competent authority to make payment of pension arrears as this pertains to the period prior to April,2014 when DOT took over the disbursement of pension to the combined pension holders and, for this, DOT needs the details of the liabilities related to the pension and pension contributions etc for the period prior to April,2014. MTNL is to provide the same. Leaders have requested Director (Finance) to take personal initiative in this respect. After some discussion,  Director (Finance) assures that he will arrange to provide to DOT the details that facilitate the payment of pension arrears.

As regards the arrears of pension for the VRS pensioners for the period prior to 01/01/2007, director (Finance) recalls the assurance given  by him in this respect. But he insists that this can be paid only when the arrears of pension revision w.e.f 01/01/2007 are paid.

Further, after deliberate discussion for timely issue of PPO books Dir(F) agreed to depute a senior level officer in Karol Bagh pension cell to monitor the work and solve the problems of staff. He will also coordinate with CCA office for smooth functioning of work.

On request of Association leaders Dir(F) agreed to talk to Pr. CCA and have personnel visit of CCA Office Karol Bagh to sort out the issues.



07-07-2015 – On request of RTOWA CCA Office Delhi has sent a list of Old Retiree whose cases were sent by MTNL for preparation of PPO Books but these cases are under some objections. For list of such retirees please see the list below.


26-06-2015 -List of Retirees whose Records has been sent by Delhi Pension Cell to CCA For preparation of PPO -click here to download file

25-06-2015-MTNL Delhi has sent a list of Retirees whose PAN / Other documents are not available. Please Check the list and complete the documents and Contact Ms Suman Jain AO(Pension) 9868132652 - click here to download file

Meeting with CCA – A meeting of RTOWA and  CCA Delhi was held on 16-06-2015 at 16 Hrs in the chamber of CCA Delhi to discuss Pension issues. Following officers / Association representatives were present in the meeting –

Sh G K Singh  - CCA                     Sh. M K Bagchi     - President RTOWA

Sh Chaturvedi  - Deputy CCA     Sh R K Mudgal     - VP RTOWA

Sh K P Singh  -    Deputy CCA      Sh. S S Nanda       - Gen. Secy. RTOWA

Sh Pramod Kumar – AO(PDA)

Elaborate discussions took place on various issues related to the pensioners and decided as under –

1.    Discrepancy of Name / Surname etc. –CCA told that large no of cases have been noticed where Name / Sirname mentioned in the Service Book does not tally with their PAN / ADHAR CARD . PPO Books are being issued strictly as per Service BOOK records. CCA told that there is provision for correction of data in PAN / ADHAR Cards and pensioners may get the revised Cards. After threadbare  discussion CCA agreed that  Pensioners has to give an undertaking to CCA Office that he will get his documents corrected within two months period. CCA Office will issue a photocopy of PPO Books and they will continue to release the pension till that time. CCA will release the Original PPO Books on submission of Corrected documents.

2.    Non Submission of PAN Cards -   CCA told that more than 2000 pensioners / family pensioners have not submitted PAN Card which is mandatory. In the absence of PAN Card PDA has to deduct 20% Income tax which the pensioner has to claim from the Income tax department. It was agreed that wide publicity may be given through Association Website, SMS by management etc. PENSIONERS MAY NOTE THAT SUBMISSION OF PAN CARDS IS MANDATORY AND ALL PENSIONERS SHOULD ENSURE THAT THEY HAVE SUBMITTED THE PAN NO. TO THE PENSION CELL.

3.    ALL RETIREES CURRENT and OLD whose PPO BOOK HAVE NOT BEEN ISSUED BY CCA OFFICE should timely check their PAN & ADHAR CARD and ensure that their Name / Surname etc. match with Service BOOK records. For any discrepancy they should get it corrected.

4.    ADVANCE intimation to pensioners about discrepancy of Name /Sirname – Association also requested that management should intimate in writing to the pensioners well in advance about any discrepancy noted so that pensioner may get it corrected timely.

5.    Review of the justified cases of Name / Sirname – Association mentioned some specific cases where the discrepancy is due to the administrative lapses like the name etc in the appointment letter / documents submitted by the employees at the time of appointment differs with that entered in Service Book. CCA agreed that in such cases MTNL Management should correct its mistake and issue the letter accordingly.

6.    Faulty printers – Association representatives discussed the case of printers going faulty frequently and asked him to find a permanent solution to the problem. The work of printing of PPO Books gets hampered due to the faulty printers. CCA discussed the matter with GM(IT) and requested him for a permanent solution and also asked him to have a joint visit at Karol Bagh Exchange Pension cell to sort out the problem.

7.    CCA Office asked the help of Association in distribution of Income Certificates to the retirees as they are facing lots of problems. Association representatives assured to provide all possible help in this work.


26-05-2015 – RTOWA has taken the initiative for revision of Pension of MTNL retirees along with Pay revision to be considered in next pay revision Committee being set up by Govt. Of India for CPSU’s. RTOWA has sent a letter to DOT on this issue. For copy of letter click the link below.

RTOWA Letter to DOt to consider Pension revision of MTNL retirees in 3rd pay revision Committe - click here to download file

copy of orders issued by ministry of health and Family welfare for CGHS Facility - click here to download file

copy of letter written by MTNL CO to GS regarding Arrears of Pension - click here to download file

Year wise Data of Retirees whose PPO Books are to be Prepared by CCA Office - click here to download file

Documents required for Pensioners of Apr-14 Onwards for Pr. CCA Office - click here to download file

For enrolment form to avail the indoor medical facility>>>click here to download form


(Annexure A and B may be downloaded from the file below.)

Procedure –

Documents required -

1.      Fill Annexure ‘A’ in duplicate.

2.      The Annexure ‘A’ should be verified by AO(Pension).

3.      Annexure ‘B’ should be filled (Single Copy)

4.      Two Individual Passport Size photographs of  Self and Spouse . (Separate of Each).

5.      Photocopy of Main OPD medical Card of MTNL.


All these documents should be submitted to Medical Section ,4th Floor,  Room No. 421 K.L.Bhawan from 1st  Oct 2011 to 30th Nov. 2011.


FOR ANNEXURE A& B>>>click here to download file

                 I.            Procedure to be followed to get family pension.       

Submit following documents to AO Pension:

a.    Copy of death certificate (Original death certificate is required for verification)

b.    PPO book in original.

c.    Cancelled cheque in the case of new or separate account of spouse.

d.    Request letter for family pension.

e.    Any document for personal identification.

f.     Personal appearance for signature, thumb and finger impression.

RTOWA Delhi Membership Form - click here to download file

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Created By - S.K.Bhatia

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